Our Commitment to Your Pet's Health
At The Animal Hospital of North Charleston, we are committed to providing leading veterinary services for our clients, patients, and local community. Our small-sized facility allows us to offer superior customer service by focusing on your pet’s individual healthcare needs. In order to minimize wait times to the best of our ability, we ask that you please call to make an appointment.
Appointment Policy
We are happy to schedule appointments 6 days a week! In commemoration of most holidays, we will be closed or close early.
We ask that clients call and secure appointments whenever possible. Appointments may inevitably be delayed in the case of unexpected, urgent care cases that require medical attention take top priority. We do all we can to make sure each client is seen promptly.
To best accommodate your busy schedule, drop-off appointments are available at any time as long as the client calls beforehand. If you need to drop off your pet the day before their scheduled appointment, we typically request drops offs between 8:00 AM – 8:30 AM. This allows our veterinarians to comprehensively examine your pet during reserved times. For the health and safety of all patients, your pet must be up-to-date on all necessary vaccinations and flea prevention prior to their drop-off appointment. As soon as your pet has been seen by one of our doctors, we will contact you and follow-up with diagnosis and discharge procedure.
NOTE: If you are a new client who scheduled an online appointment, please email your pets’ previous medical history 24 hrs prior to the appointment to info@theanimalhospital.net.
Patient Arrival Policy
We understand that veterinary visits can be stressful, which is why we strive to maintain a welcoming and comfortable environment for all of our clients and their pets. To ease any anxiety elicited by new people and other pets, as well as to guarantee the protection of everyone in the hospital, we ask that you bring your pet to their scheduled appointment controlled and properly restrained with a leash or pet carrier.
To prevent the spread of diseases to other patients, please let us know prior to your arrival if you suspect your pet is suffering from kennel cough, Parvo, or any other infectious condition. We will happily make special arrangements for your pet.
Payment Policy
To provide leading veterinary care, payment must be made at the time services are rendered. We will gladly provide estimates prior to procedures and hospitalizations. For your own protection, all cards are required to be signed by the cardholder.
CareCredit® is an available payment option offered to assist you with providing appropriate veterinary care for your pet. If you are interested, learn more here.
We accept the following payment options:
- Cash
- Debit Cards
- Financing
- Visa, MasterCard, Discover, American Express
- Tap to pay
Appointment Cancellation and No-Show Policy
If you schedule changes and you cannot keep your appointment, please contact us to reschedule, allowing us to accommodate other patients who are waiting for and appointment. We kindly request at least 2 hours’ notice for any cancelations.
No-Show Policy:
If you do not cancel your appointment at least 2 hours prior, the following steps will be taken:
- First Occurrence: You will receive a call to reschedule your appointment and an email outlining our no-show policy.
- Second Occurrence: A $25.00 no-show fee will be charged, which must be paid before scheduling your next appointment.
Obtaining Records From Other Clinics
We commonly treat and care for pets from other veterinary facilities for second opinions, urgent care services, or visiting newcomers to the area. We ask that you share your pet’s health records from your previous or primary veterinarian with us so we can best care for your pet.
You can simply bring these records with you to your first appointment, have them faxed to us at 843-552-8588, or email info@theanimalhospital.net. If necessary, we can also accommodate you by contacting your previous or primary veterinarian directly to have your pet’s health records transferred to us.
Online Store
At The Animal Hospital of North Charleston, we believe in providing our patients with exceptional medicine at an affordable cost. Our in-house pharmacy is always well-stocked and maintained to ensure your pet has the medicine and products he or she needs to feel their best. For the health and safety of your pet, we only do business with reputable suppliers, pharmacies, manufacturers, and compounding laboratories. If your pet needs a product that we do not have in-stock, we will gladly help you place an order from our online store.
Privacy Policy
We fully respect our clients, patients, and visitor’s privacy and identity protection. Under no circumstances will our hospital share medical information without first obtaining consent from the client. We value the strong relationships we form with our clients and patients, allowing us to have meaningful and open communication regarding their pet’s health, happiness, and overall wellbeing. We guarantee that personal information of this kind will forever be shared in trust and strict confidentiality.
Boarding
Due to the small size of our facility, we are unable to offer boarding services at this time. In some cases, we can make exceptions for special needs patients.
